Welcome to snapshop! We understand that you may have some questions about our platform and shopping experience. Below, we've compiled a list of frequently asked questions to provide you with the information you need. If you have any additional queries, feel free to contact our customer support team for further assistance.
1. How do I place an order?
To place an order on our website, follow these simple steps:
- Browse our product catalog.
- Select the item(s) you wish to purchase.
- Click "Add to Cart."
- Review your shopping cart and proceed to checkout.
- Provide your shipping and payment details.
- Confirm your order. You'll receive an email confirmation shortly after.
2. Will I receive an invoice for my purchase?
Absolutely! After you place your order, we will send you an invoice to the email address you provided during checkout. This invoice will detail your order, including the products purchased, prices, and any applicable taxes or fees.
3. How will I receive confirmation of my purchase?
You will receive an email confirmation shortly after completing your purchase. This email will include your order details, shipping information, and an estimated delivery date. Please make sure to check your spam folder if you don't see it in your inbox.
4. What is your refund policy?
We offer a straightforward and customer-friendly refund policy. If you are not satisfied with your purchase or encounter any issues, please refer to our Return policy section for detailed information on how to initiate a return, the eligibility criteria, and the process for refunds. Your satisfaction is important to us, and we aim to address any concerns promptly.
5. What payment methods do you accept?
Unfortunately, we only accept PayPal for now, but we are actively working on expanding our payment options to better serve our customers.
6. Do you offer international shipping?
Yes, we do offer international shipping to many locations. When you proceed to checkout, you can enter your shipping address to see if we can deliver to your destination. Please note that international shipping may have additional shipping fees and longer delivery times.
7. How can I contact customer support?
If you have any questions or concerns, our dedicated customer support team is here to assist you. You can reach out to us through our Contact Us page, and we'll get back to you as soon as possible.